Privacy Policy

Last updated: Last updated: March 2026

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CondoTrack is committed to protecting your personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector (Loi 25) and applicable Canadian privacy legislation.

Information We Collect

We collect the following types of personal information:

Account Information

• Name and display name
• Email address
• Password (stored securely hashed)
• Role and association membership

Association Data

• Building Information
• Member & Resident Directories
• Maintenance Records & Work Orders
• Meeting Minutes & Documents
• Equipment & Facility Records
• Financial and billing information

Automatically Collected Information

• IP address and browser type
• Pages visited and features used
• Login timestamps and session information
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Provide and maintain the CondoTrack platform services
• Authenticate users and manage access permissions
• Process payments and manage subscriptions
• Send service-related notifications and communications
• Improve the platform based on usage patterns
• Comply with legal and regulatory obligations
• Provide customer support

We do not use your data for advertising purposes.

Data Storage and Security

We take the security of your data seriously:

• All data is stored on servers located in Canada
• We use industry-standard encryption for data in transit (TLS) and at rest
• Access to personal data is restricted to authorized personnel on a need-to-know basis
• Regular security audits and vulnerability assessments are conducted

Data Sharing

We never sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

• Service Providers: With service providers who assist in operating the platform (hosting, payment processing), bound by confidentiality agreements
• Legal requirements: When required by law, regulation, or legal process
• Business transfer: To protect the rights, property, or safety of CondoTrack, our users, or the public
• With your consent: In the event of a business transfer, merger, or acquisition, with notice provided to affected users

Data Retention

We retain your personal information according to the following schedule:

• Active Accounts: Active account data is retained for the duration of your subscription.
• Cancelled Accounts: After account cancellation, data is retained for 90 days before permanent deletion.
• Expired Trials: Backup copies are retained for up to 30 days after deletion.
• Backup data: Financial records are retained for 7 years as required by Canadian tax law.
• Legal obligations: You may request earlier deletion of your data at any time.

Your Rights

Under Quebec's privacy legislation, you have the following rights:

• Right of access: Right of access to your personal information
• Right to rectification: Right to rectification of inaccurate information
• Right to data portability: Right to deletion of your data
• Right to deletion: Right to withdraw consent
• Right to withdraw consent: Right to data portability in a commonly used format
• Right to de-indexation: Right to de-indexation from search results

To exercise any of these rights, contact our Privacy Officer at privacy@condotrack.ca info@condotrack.ca. We will respond to your request within 30 days.

Cookies

We use the following types of cookies:

• Essential cookies: Essential cookies: Required for the application to function properly (authentication, session management, language preferences).
• Preference cookies: Preference cookies: Remember your settings and preferences across sessions.

We do not use advertising or tracking cookies. No third-party analytics cookies are used.

Breach Notification

In compliance with Loi 25:

• In the event of a data breach that poses a risk of serious harm, we will notify you and the Commission d'accès à l'information du Québec within the legally required timeframe.
• We will provide details about the nature of the breach, the information involved, and the measures taken to reduce the risk.
• We maintain an incident response plan and regularly test our breach notification procedures.
• A register of confidentiality incidents is maintained as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice in the application. Continued use of CondoTrack after changes constitutes acceptance of the updated policy.

Privacy Officer

For questions about this policy or your personal information, contact our Privacy Officer at privacy@condotrack.ca or by mail at CondoTrack, Montreal, Quebec, Canada.

Email: info@condotrack.ca
Website: condotrack.ca

Governing Law

This Privacy Policy is governed by the laws of Quebec and Canada, including Quebec's Act respecting the protection of personal information in the private sector.